Right of withdrawal, return and refund
Pursuant to Article (L121-21-4 of the Consumer Code), the purchaser has a right of withdrawal in the event of subscription or order made by telephone. As such, the buyer has a period of 14 days from receipt of his test offer to exercise his right of withdrawal from Laboratoires OUIMINCEUR without having to justify reasons or to pay a penalty, With the exception of return costs.
If the fourteen day period expires on a Saturday, Sunday, or public holiday, it shall be extended to the next working day. In case of return during the period of withdrawal, the buyer is requested to contact customer service by calling +33 (0) 4 81 09 22 84 (Monday to Friday, 9 am to 7 pm, local call price for one Telephone) before proceeding to any return.
However, the Laboratoires OUIMINCEUR accepts the exchange and the refund of the products only if all the following conditions are fulfilled: any product which has been damaged, or whose packaging of origin has been deteriorated, will neither be refunded nor exchange. Products such as food supplements should not have been unsealed, so that the customer can benefit from the right of withdrawal. The product must not have been used improperly, excessively or not in accordance with its intended use, and in general the product must be in a good state of presentation and functioning. The new Product (s) must be returned in their original packaging (s) and packaging (s), intact, accompanied by any accessories , Operating instructions and documentation at the following address:
CVA for OUIMINCEUR
33 Route de Lyon,
If the aforementioned conditions are met, Laboratoires OUIMINCEUR will reimburse the Purchaser, within fourteen (14) days from the date of receipt of the package (the date of receipt by Acti-Colis notifying Laboratoires OUIMINCEUR de l The exercise by the Purchaser of his right of withdrawal), the sums paid by him, except for the costs of return of the Products to Acti-Paris which remain the responsibility of the Purchaser.
Form of withdrawal form
To the attention of:
33 Route de Lyon, 84000 Avignon, France
I hereby notify you of my withdrawal from the contract for the sale of the product (s) below:
Order number :
Name of Buyer
Date and signature
5.3 the legal guarantee of conformity and guarantee of hidden defects
All purchasers residing in the European Union benefit from the legal guarantee of conformity which covers them if the professional vendor supplies them with a product with a lack of conformity (ie, if the product purchased does not function correctly since its delivery Or if it is not suitable for the customary use of a similar good).
The buyer has a period of 2 years from the issuance of the property to act as a legal guarantee of conformity. He will be exempted from providing proof of the lack of conformity of the property for 6 months following the delivery of this property unless this presumption is not compatible with the nature of the product or the nature of the defect invoked.
The buyer may obtain either the repair or the replacement of the property.
It should be noted that the legal guarantee of conformity applies irrespective of the commercial guarantee possibly offered by the manufacturer on a product.
All purchasers resident in France also benefit from the guarantee against the hidden defects of the thing sold which covers them against defects making it unsuitable for the use for which it is intended, or diminishing so much that use that the buyer would have it Not acquired, or would have given a lesser price if he had known them.
In this case, the buyer can choose between the cancellation of the sale or a reduction of the sale price.
The products purchased remotely from Laboratoires OUIMINCEUR thus benefit from the legal guarantee of conformity and the guarantee against the hidden defects of the thing sold that the purchaser can make play with:
33 Route de Lyon,